Trịnh Như Quỳnh

PERSONAL STATEMENT

As “a hunger of knowledge, a deliberate person, analytical thinker and a logical mind”, I always highly stimulated with challenging problems that require creative solutions.

Eager to absorb as much knowledge and insight as possible in the pursuance of my goals, I am longing for the opportunity that allows me to make the most of my competencies to benefit your organization and your clients as a Business Analyst/ Personal Assistant to CEO.

CAREER OBJECTIVE

To work in a logical, structured, and efficient organization which requires analytical skills to problem-solve in a challenging environment.
To accumulate the knowledge and experience in the financing and investing skills.
To commit and develop myself to be a professional Analyst in the Finance sector.

COMPUTER SKILLS

Strong experience with how-to-use MS Office.

Knowledge about technical issues of Microsoft Office.

SKILLS AND COMPETENCIES

Able to analyze issues and implement innovative solutions to complex business problems.
Able to perform problem-solve under high pressure with a calm, organized approach.
Able to interact with all levels of staff including senior managers internally.
Able to build rapport with customers and clients to optimize the performance.
Able to prioritize workloads in order to get the best performance.
Able to be perceptive about systems and strategy and often understand the world as a chess board to be navigated. 
Able to research and collect ìnormation from different sources. 

WORK EXPERIENCE

·iMarket Vietnam Co. Ltd -    A member of iMarketKore – provides procurement services and MRO goods
(July 2015 – July 2017)

  Position: Sales and Marketing specialist – Marketing Department 

Sales duties

Providing MRO Procurement activities to manufacturers in Export processing zone (Samsung…).
Building strong and sustainable relationship with customers via phone calls, emails and in-person meetings.
Analyzing profit-cost balance to conduct optimal Price quotations corresponding to customer’s demand.
Maximizing profits by estimating customer’s demand on products to well prepare for incoming purchase orders.
Implementing logistic processes to deliver goods and services to customers base on purchase orders, responding to inquiries with deadlines.
Cooperating with team members to achieve the remarkable Sales Revenue record within a year (increase from $10,000/month to $1,000,000/month).

Data analysis tasks

Issuing monthly VAT Invoice.
Managing monthly, quarterly, yearly reports with regard to Sales Revenue status.
Conducting Profit - Loss reports to Board of Management.
Providing analytical perspectives to important strategic decisions.
Being responsible for developing Sales and Revenue forecasts and generating internal management reports.

·Tek Experts Vietnam Co. Ltd - a global IT services provider with operations in Europe, America, Asia and Africa    (Dec 2017 – Present)

 Position: Technical Support Engineer – Microsoft Office 365 Department – English speaking.

Duties/Tasks

Being a Consumer Software Support Engineer for a well-known leading global IT corporation, supporting Microsoft Office product.
Being the first technical contact point for customers, helping them to solve ongoing technical issues with different software solutions.
Performing technical assistance corresponding to customer’s requests via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
Educating the customers regarding how-to-use the product.
Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.

ACADEMIC QUALIFICATIONS

Ha Noi University (Hanu)

2010 – 2015

Business Administration in English with concentration in Finance

LANGUAGE QUALIFICATIONS

Academic IELTS score 6.5: issued by British Councial