Trần Minh Toàn

Learn  more  things  when  working  in  multinational  companies  to  accumulate  much experience for future promotion and working hard for the sustainable development of the company. And to pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Kỹ năng thuyết trình
• Lập kế hoạch

From 9/2018 – 05/2019

Company: JM GROUP – Café De Bodyfriend

Position: Head Operations Manager

           Design and implement business strategies, plans and procedures

Set comprehensive goals for performance and growth / Develops and implements growth strategies

Building franchise system

Take care 3 stores

Training new staff and management level

Manage relationships with partners/vendors

Evaluate performance by analyzing and interpreting data and metrics

Provides mentoring/consultant to all employees, including management and others owner

Provides a system for employee salaries and benefits, and makes sure employees feel valued

Re-organize the operating system

Key Achievement:

Quarter 1 sales growth of 120%

From 10/2017 – 06/2018

Company:            Moustache Concepts / Auntie Kim

Position: Chief Operating Officer / COO

           Design and implement business strategies, plans and procedures

Set comprehensive goals for performance and growth / Develops and implements growth strategies

Oversee daily operations of the company and the work of executives

Participate in expansion activities

Building franchise system

Take care 4 brands and 7 stores

Training new staff and management level

Manage relationships with partners/vendors

Evaluate performance by analyzing and interpreting data and metrics

Provides mentoring/consultant to all employees, including management and others owner

Provides a system for employee salaries and benefits, and makes sure employees feel valued

Re-organize the operating system

Key Achievement:

Auntie Kim's sales growth of 300%
Building and Consulting Operating for new store setup

From 6/2014 – 9/2017:

Company:                     Highlands Coffee

Position: Store Manager

Making daily report / weekend report / Monthly report

Take care Customer and Service , Hygiene, Quality, Security, Safety, Customers Service, Products, Price, Plannogram from 3-4 stores below

Follow up in stocks

Make sure all staff do right material of bill as soon as correct

Increase Revenue

Profitability analysis and explanation

Follow up cost  - QC score

Keep balance high score activity of operation

Maintain and balance indicators of P&L

Team work with another store manager in group

Coaching for new staff

Key Achievement:

Top 10 KPI Nationwide on 12/2016.

From 1/2012 – 5/2014:

Company:           Icecream outlet store

Position:   Assistant Store Manager Customer care and expand market Operational management of the business Making daily report for team leader

Replace the manager and operations of the shop when the manager is absent. Support Management plans training

Doing the daily timesheet for all workers.

Handle  all  complaints,  requests,  questions  from  guests  about  the  food,  the  drink  and  the problems in the shop

Ensures operation of equipment by calling for repairs

Maintains work flow by monitoring steps of the process;

Setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods

Implementing cost reductions; developing reporting

Key Achievement:

  Getting more than 75% target in 1st  month.

2015-2017:    Certificate of Completion STORE MANAGER PROGRAM HL (SMTP)

2012-2015:    Diploma of RMM ( Restaurant Managerment Major) in HUTECH