Vũ Văn Hoàng
Nhân viên
Giới tính: Nam
Địa chỉ: 298 Hà Huy Tập, phường Hà Huy Tập
Thông tin cơ bản
Ngành nghề: Dịch vụ khách hàng, Hàng không
Trình độ học vấn: Cử nhân
Ngày cập nhật: 20/09/2021
Hình thức làm việc: Toàn thời gian
Cấp bậc mong muốn: Nhân viên
Mức lương mong muốn: Thương lượng
Mục tiêu nghề nghiệp
Mong muốn tìm được chỗ làm ổn định lâu dài
Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
Mong muốn tìm được chỗ làm có mức lương tốt
Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt
- Mong muốn tìm được chỗ làm ổn định lâu dài
- Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
- Mong muốn tìm được chỗ làm có mức lương tốt
- Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt
Kỹ năng bản thân
+ Expert in Microsoft Office (Word, Excel, Power Point)
+ Time management
+ Problem solving
+ Presentation
+ Accept and learn from criticism
+ Working well under pressure
English:
+ Communicating: Fluently
+ Writing : Good
+ Listening: Good
+ Reading: Fluently
- Kỹ năng tổ chức
- Kỹ năng giao tiếp
- Kỹ năng làm việc theo nhóm
- Giải quyết vấn đề
- Kỹ năng lãnh đạo
- Kỹ năng thuyết trình
- Lập kế hoạch
- Quản lý thời gian hiệu quả
- Dễ dàng thích nghi với môi trường mới
- Tư duy sáng tạo
Kinh nghiệm làm việc
May 2016 – Jan 2020: JESTAR PACIFIC AIRLINES JOINT STOCK COMPANY
+ Position: Customer service staff
Being responsible for performing and providing services to customers via phone, ensuring the right quality, in accordance with regulations and procedures, in accordance with commercial policies and aviation safety and security.
Receiving, answering and handling customer requests (problems within the scope of expertise) over the phone.
Consulting and persuading customers to buy tickets and JPA services over the phone.
Performing other tasks and ad-hoc tasks assigned by management.
+ Key Achievement:
Excellent staff in the peak period of the Lunar New Year 2018.
Advanced Employee 2019.
Excellent Trade Union member 2019
Jun – Oct 2015: HOTELS IN SINGAPORE (REGENT, NOVOTEL, FURAMA)
+ Position: Serving Staff
Setting up rooms for wedding, conference, meeting, graduating events and cutleries (knife, spoon, plate,…) used for those events as well.
Serving foods and topping up drinks for guests.
+ Key Achievement:
Learn how to prepare necessary eating tools for Western or Asian parties.
Know more about eating styles of some countries in the world.
Nov 2015: VIET LANG RESTAURANT IN SINGAPORE
+ Position: Waiter
Taking orders.
Seating customers to their tables.
Explaining the menu and specials to the customers.
Serving food.
Clearing tables.
Providing good customer service.
Taking drinks orders.
Providing recommendations.
+ Key Achievement:
Improve English communication skill.
Know how to satisfy customers and more English new words in restaurant such as ingredients, eating tools.
Feb 2013 – May 2014: SANG TAO VIET ADVERTISING COMPANY
+ Position: Telecom Sale
Going the internet, looking for customers and their information such telephone number, address,...and then giving the company’s service packages.
Trying to persuade the customers to use services of the company.
+ Key Achievement:
Contacting to the customers and then building more long lasting relationships for benefits in the future.
Improving communication skills through conservations through telephone.
Dec 2010 – Nov 2012: GALA ROYALE RESTAURANT
+ Position: Waiter
Setting up tables, tools such as spoons, dish, plates,...used in wedding parties.
Helping chefs to decorate food dish and serving foods, drinks for diners.
Finding some creative and innovative ideas, games in organizing wedding parties.
+ Key Achievement:
Improving communication skill.
Knowing how to serve or satisfy customers, especially diners.
Learning more about cuisine and how to make some foods.
Summer 2010,2011,2012: FAMILY BUSINESS
+ Position: Waiter
Helping my parents to run the small family restaurant, sometime playing roles as cashier, chef, motorbike keeper or deliverer.
Managing some sale transactions involving in foods or staffs when my parents go out.
+ Key Achievement:
Making or managing well more positions at one time when lacking of staffs.
Raising confidence in communication as well as knowledge about cuisine and how to make them.
Học vấn bằng cấp
2009 – 2013
+ Degree: Bachelor of Economics.
+ Major: Business Administration – HCMC University of Foreign Languages and Information Technology
2013
+ Certificate of Exporting and Importing – University of Economics HCMC
+ Informatics Certificate Level B – University of Science HCMC
Oct 2014
+ Certificate of IELTS – Kingston international school - Singapore
Sep 2015
+ Certificate of Leadership – Kingston international school – Singapore
Sep 2016
+ Certificate of Toeic 705