Thao Le Thanh Nguyen

My objective is to leverage my experience while continuing to be challenged. I have 7 years of experience working for service providers delivering marketing intelligence
product and service. My background in Sales & Marketing, Operation Management, Project Management and Technical process management represent a unique
combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all of the organizations that I have worked with in the past.

COMPUTER SKILLS
Microsoft productivity software (Word, Excel, etc.), Adobe Creative Suite, Windows

SOFTWARE SKILLS
Knowledge of cloud platform, Salesforce, Programmatic, DSP, DMP, and Omni channel.

PERSONAL SKILLS
High performance/ Business development/ Business acumen
Delegating/ Leadership
Strategic Thinking/ Market Analysis/ Brand Conceptualization
Visual Communication/ Community Management

ACCENTURE.CO BASED IN MALAYSIA | JAN 2018 - FEB 2019  /  OPERATION TEAM LEADER

• Client: Facebook
• Product: Video Transcription.
• Medium scale management: 60 analysts

Working within multiple teams across both Accenture teams and Facebook teams to execute project deliverable.
Preparing daily workloads for staff & co-coordinating the daily allocation of work.
Manage team performance to meet client SLA’s and KPI’s, including metric reporting on team performance.
Performance management: career counselling, coaching, performance development, 1:1's mentoring, QA session, QA calibration and etc.
Dealing with and resolving problems and issues which arise.
Working with product create team.
Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.
Involved in the recruitment of new staff.
Praise team members and creates a positive working environment.
Providing prompt and accurate information on individual performance.

KEY SKILLS & COMPETENCIES

Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to priorities tasks and workloads in order of importance.
Track record of delivering results with deadlines.

GOOGLE VENDOR BASED IN MALAYSIA | SEP 2015 - DEC 2017 /  AGENCY DEVELOPMENT MANAGER (STL)

• Project: ETO
• Product: Google Adwords
• Medium scale management: 60 agents.

Core activities: Manage and grow an agency’s portfolio with total annual spending of $1mil. Achieved 58% YoY growth from 2016 to 2018. Consistently achieve quarterly revenue target assigned (2017-Q1: 105%; 2017-Q2: 122%; 2017-Q3: 130%; 2017- Q4: 150%)
Training: Conduct quarterly product and pitching skill training to agency’s sale team with over 200 attendees.
Planning and development: Collaborate with the Google Marketing team to launch Acquisition Event for agencies in Vietnam.
Business Plan and Execution: Organize quarterly business review with agency’s management team to identify potential opportunities and key market insights. Build compelling; data-driven, long-term agency plans leveraging internal and third party data. Synchronize agency plans with the Agency pod and internal cross-functional teams to further develop our managed agencies. Grow agency business via driving callable product adoption and growth across broader portfolio of agency accounts.
Cross-functional collaboration: Support New Business Sales (NBS) counterparts in the development of a prospect list of high potential new business. Be an ongoing thought partner for Agency Lead on strategic initiatives and agency-level planning.

KEY SKILLS & COMPETENCIES

Demonstrated ability to analyze data & system architecture, understand process management, and make appropriate recommendations Demonstrated ability to work independently and Service oriented Communicate and work collaboratively internally and externally
Learning Agility
Experience which demonstrates advanced problem solving, analytic capabilities, systems management, knowledge of system architecture, and the ability to work collaboratively in a cross functional team environment
5 years working experience and/or internship experience in sales or analytics

LOTTE MART CORPORATION BASED IN SING/VN | SEP 2012 - AGU 2015  /   SALES MANAGEMENT ASSISTANT

• Product: Film sponsor & advertisement
• Intern & official employee

Manage operational and inventories for Sales & Marketing Department.
Manage acquisition and membership activities. Manage customer database and create newsletter for members by weekly.
Updates managers by consolidating, analyzing, and forwarding daily action summaries. Provides sales and projection results by preparing and forwarding sales tracking reports. Prepares sales presentations by compiling data; developing presentation formats and materials. Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement

KEY SKILLS & COMPETENCIES

Communication and Collaboration Skills
Negotiation Skills
Strategic Skills
Computer Literacy
Project Management Skills

UNIVERSITY OF SUNDERLAND- Bachelor of Business Administration in Singapore, 2013

• TEG Certificate of General English and English for Academic Purposes
• Pearson BTEC Level 5 HND Diploma
• BA (Hons) Business Management (Top-up)

GOOGLE ADWORDS FUNDAMENTALS (GOOGLE PARTNERS ACADEMY MY)

Search Advertising, Display Advertising, Video Advertising, Shopping Advertising & Mobile Advertising.