HoangMai Tran
Office Staff, Sales Admin/Coordinator, Customer Service,
Giới tính: Nữ
Địa chỉ: Thạnh Phú, Vĩnh Cửu
Thông tin cơ bản
Ngành nghề: Dịch vụ khách hàng, Hành chính/Văn phòng
Trình độ học vấn: Cử nhân
Ngày cập nhật: 15/03/2019
Hình thức làm việc: Toàn thời gian
Cấp bậc mong muốn: Nhân viên
Mức lương mong muốn: 10-12 triệu
Mục tiêu nghề nghiệp
To find a stable office job in a friendly and professional environment where I can contribute and develop my ability and workind enthusiasm.
Kỹ năng bản thân
English <Advanced>
MS-Office, Internet <Advanced>
Logical-Critical Thinking <Good>
Numeric <Good>
Problem-Solving <Good>
Analysis <Good>
Self-study <Good>
Communication <Good> (Certificate of Effective Communication Skills at Leads Training)
STRENGTH
High Sense of Responsibility
Attention to Details
Well-organized
Multi-task and ability to work under high pressure
Good at Systematic Procedure
Good Adaptability
Supportive, Teamwork Spirit
Sense of Discipline
Honest, Flexible, Hard-working, Patient, Careful
Kinh nghiệm làm việc
Position: Merchandizer - Project Manager & Admin
At: WIDGET HOME FURNITURE | 11/2016 – 11/2018
MODUS FURNITURE INTERNATIONAL (MFI) | 02/2016 – 08/2016
Main tasks and responsibility:
Project manager for Product Development
Receive new project from head-quarter in US
Find and contact factory to make samples
Work closely with Technical Team and Factory on progress and quality of samples
Report to head-quarter on sampling progress
Arrange sample review and follow-up with any comment/requirement/revision from customer/designer
Arrange Photo-taking for samples
Arrange Shipping plan for samples to Market/Customer
Work with factories and head-quarter on Pricing
Prepare final Product Specifications for sales activity
Orders Follow-up
Receive and send orders to factories
Follow-up Production progress, Quality control, Packing, Packaging
Follow-up Logistics, Documentation and Payment
Customer Service, Admin, Assisting and Secretarial works for oversea bosses
Support Visa application
Arrange transportation
Interpretation and secretary during factory trip
Provide any information/enquiry needed
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Position: Market Researcher
At: VINAMR MARKETING RESEARCH AND CONSULTANTS | 09/2014 – 11/2015
TAYLOR NELSON SOFRES VIETNAM (TNS VIETNAM) | 09/2012 – 07/2014
Main tasks and responsibility:
Research project management
Design and Proposal: Get Brief from Client, design and prepare Proposal (Research methodology, Target group, Time, Cost)
Execution: Contact with related departments for executing the project, coordinate and supervise the project until finishing
Analyze and Report to client
Administration Tasks: Create PO, Pricing, Contract, Payment documents as well as other requests from Client
Insights analysis
Collect data/ findings from projects to do insight analysis
Operation procedure
Consulting about the operation procedure, follow to make sure it is properly done
Customer Service
Closely contact with clients, receive and answer any question/enquiry from clients
Actual experience:
Product Test projects (in Vietnam and Cambodia)
Tracking projects (in Vietnam)
Central Location Test (CLT) projects (in Vietnam)
Brand Health Check (BHC) project (in Cambodia)
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Position: Marketing staff
At: TOYOTA MOTOR VIETNAM (TMV) | 11/2009 – 08/2012
Main tasks and responsibilities:
Model Launching & Sales Promotion campaign
Planning: Prepare Proposal (Objective, Target customer, Communication direction, Communication tools, Budget allocation, Timing)
Report to TMV Board of Management (Marketing Executives and General Director) and Regional Management (TMAP, TMC)
Execution: Coordinate with agency on concept developing, revise and approve communication tools (TVC, Print-ad, radio…) and POSM
Brief sales on launching preparation (sales target, price, communication support, POSM...) and showroom decoration (car order and display corner)
Review on the launching campaign and report to Marketing Executives
Event for Branding/Customer Care
Planning: Prepare Proposal (Sales Target, Scale & Scope of operation, Concept, Communication tools, Budget allocation, Timing)
Report to Board of Management
Execution:
w Coordinate with agency on concept development and content/activities of event
w Coordinate with dealers on customer approach and manpower support
w General supervising
Review and report to Marketing Executives
Others
Following and updating product website
Negotiate and sign long-term media contract (online banner, billboard, print-ad...)
Other administration works: Contract, Payment, Presentation, Forms…
Actual experience:
As person-in-charge:
VIP Trip to Da Nang (for 300 customers)
Year-end Thank you party (for 1000 VIP customers)
Corolla Altis Provincial Roadshow (at 22 provinces)
Toyota Provincial Roadshow (at 6 provinces)
Land Cruiser Prado launching (2011)
Incentive trip to Korea (for 50 excellent sales staffs)
Yaris RS (New model) launching (2012)
Camry (Full model change) launching (2012)
As supporter: Yaris launching, Innova Promotion campaign 2011
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Intern at Trade Marketing | ROBERT BOSCH VIETNAM CO., LTD (RBVN) | 06-10/2009
Manage product display system (POS): Supply and guidance for dealers
POSM and front shop décor
Promotion for dealers (collateral/gift/discount)
Event organizing (Vietbuild, Dealer Conference, Vocational Schools Sponsor Ceremony)
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Intern at Documentation and Delivery
IMPORT-EXPORT TRADING CENTER OF DANANG TERRITORIAL IMPORT-EXPORT COMPANY | 02-05/2009
Support Documentations & Custom Clearance
Support Delivery procedure
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Intern at International Payment | AGRIBANK – SAI GON BRANCH | 06-08/2008
Học vấn bằng cấp
Major: Bachelor of Foreign Economics
At: FOREIGN TRADE UNIVERSITY - HO CHI MINH CITY CAMPUS | 09/2005 - 11/2009
Importing and Exporting
International Business, Marketing and Payment
International Transportation and Insurance
International Relationship, International Investment
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Major: Business English
At: FOREIGN TRADE UNIVERSITY - BUSINESS ENGLISH CENTER (FTUC) | 02-05/2006
Presentation, Negotiating, Meeting, Telephoning
Commercial Correspondence (Letter, Email, Memos, Reports…)
Commercial Contract
Translation and Interpretation