ngocnguyen

To work in a stimulating environment where I can apply and enhance my knowledge, skill to serve the firm to the best of my efforts

Jan,2015-Feb,2019 ( More than 4 years): Lotte Vinatrans Global Logistics Company

Period Jan,2015 – Jan,2017 Jan,2017-Feb,2018 Feb,2018-Feb,2019 Position Import forwarding staff Import & Export forwarding staff Forwarding assistant manager • Import forwarding jobs: - Receive shipping docs from agent and check all of them - Contact with agents to solve any arising problems with wrong shipping docs. - Sending pre-alert to customers on time. - Releasing DO and AN to customers. - Tracing cargo on website and via warehouse’s phone to make sure cargo arrive on time - Checking and inputting the cost statements from related divisions - Making monthly debit note & credit note to customers & agents - Remaining good relationship and updating contact between agents and customers - Preparing docs to get chemical license - Take care the cargo to make sure that it will be delivered as customer’s request. - Making daily report to send to managers and customers PERSONAL INFORMATION Full name NGUYEN THI THANH NGOC Birthday February 15th, 1992 University Foreign Trade University Phone number 0906297801 Email address atngocnguyen@gmail.com • Export Forwarding jobs: - Making Certificate of origin (AK, E, VK, D, AI, A, B…) - Checking and keeping space with airline to meet customers’ requirements - Preparing shipping docs: Booking note, Mawb, Hawb, Manifest and sending prealert - Declaring KE’s systems ( Korean airline): FHL, AWB - Checking quotations, debit notes from Airline, NCTS, ACSV, ALSC, Co-loader… - Issue debit note, statements to Customers, agents… - Making new quotation, contract to new customers - Solving any problem during the cargo handling process - Supporting Customs teams to open CDs for EPE companies. - Do other related jobs as manager’s request such as updating new regulations, translating docs , etc • Forwarding assistant manager - Establish good relationships with customers and oversea partners. - Reporting immediately any irregularities/ problems to Vietnamese/foreigner Manager and problem-solving. - Dealing with Insurance company & Airlines in case damage cargos - Build up the strong partnership with Airlines/ GSA, negotiate to get the best Adhoc rate - Guide and support staff in dealing with trouble & problems, or how to respond and consult customer professionally - Inspire, motivate, promote staff to remain a strong teamwork with the highest effectivity - Analyze aspects of customers’s cargo and buying rates to win the bidding - Visit key customers to maintain the long-term relationship - Other task assigned by Managers. ACADEMIC AND WORKING AWARDS Year Awards 2007-2010 Won the First Prize

Get 6.5 IELTS ( Reading: 7.5, Speaking: 6.0, Listening: 6.0 , Writing: 6.0)

Studying in Foreign Trade University, Major: External economic, GPA: 3.53 out of 4.0 or 8.53 out of 10- Very good. Achieving annual scholarship for excellent students offered by Foreign Trade University in 2012