Nguyen Thi Phuoc Da

An enthusiastic professional who delivers excellence in fast changing environments, currently seeking a role in office and banking operations. Having years dealing with office and human resource operations, well-defined background in regulatory compliance policies, and effective relationship building with internal as well as external functional and business units.

Significant experience with resourcing accurate and ongoing information;
Clear and succinct communication;
Insight analys;
Great confidence and perfect data; and 
Global & Cultural Awareness.

Self-employed

On-line sales                                                     Present – September 2017

Identifying and securing potential clients by cold-calling, e-mailing or direct meeting.
Creating and maintaining positive client relationships to build business.
Defining and implementing sales strategy and technique to establish marketing goals.
Understanding client’s needs and tailoring products to meet client requirements.
Creating innovative ways to build business from individual accounts.
Identifying opportunities for new markets and growth.
Revising pricing and sales incentive plan to achieve marketing goals.
Performing up-selling and cross-selling of products to clients.
Developing and maintaining sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.
Providing excellent customer service by addressing and resolving customer queries/issues in a timely manner.
Developing best practices for online sales and customer services.

Siam Commercial Bank – Ho Chi Minh City Branch

Siam Commercial Bank, is one of Thailand's largest commercial bank in terms of market capitalization total assets Its Ho Chi Minh City Branch offers a full range of international financial services for clients seeking to tap Vietnam's trade and investment potential.

Admin & Compliance coordinator                August 2017 – February 2016

Reported to General Director.
Controlled all administration works to ensure the office in good conditions for the branch operations.
Designed, counseled and implemented the Bank’s compliance policies and procedures in line with regulatory law and standards.
Made periodical compliance review.
Reviewed risks and performing checks to ensure best control practice.

Vinasiam Bank

Vinasiam Bank is a joint venture bank providing various banking services and facilities with Head Office in HCMC and branches throughout Vietnam.

Operations & Rewards Manager                 February 2016 – August 2011

Report directly to the Human Resource Director
Efficiently managed end to end operations of a human resource team all over the country to fulfil the following duties:

Administered personnel data, timely processed performance assesment, accurately calculated compensation, benefits and insurance, and remitting applicable taxation.
Maintained the HRIS.
Made annual staffing and human resource budget plan.
Managed and resolved employee relations issues;
Provided HR policy guidance and interpretation;
Ensure the HR operations consistent and complied throughout the branches;

Senior HR Officer                                              July 2011 – February 2005

Analysed and reviewed staffing requirements, conducted recruitment processes including editing position descriptions, screening applications, and facilitating in decision making on appointments.
Ensured full/part time employees and contractors receive accurate pay, and employee benefits (statutory insurance, health and accident insurance) and obligations (statutory insurance and PIT), including reconciling annual PIT.
Created Key Performance Indicator reports.
Analysed training needs, developed training programmes and followed up with staff development outcomes.
Worked to resolve issues, and evaluated existing payroll systems to made efficiency recommendations.
 

Agribank – Central Representative Office

Agribank is one of the leading commercial banks in Vietnam. The Central Representative Office of Agribank plays an important role in providing training to employees of branches in the central area ranging from Quang Tri Province to Khanh Hoa Province.

Training Officer                                                February 2005 – June 1999

Designed training budget, collaborated training courses, and generated evaluation reports.
Sourced training materials, and sought suitable facilities/locations.

Organised logistics support for trainers/ trainees including accommodation, meals and team building activities.

Leighton Contractors – Furama Resort Project

LEIGHTON ASIA is a leading international construction company. Headquartered in Hong Kong, Leighton Asia delivers a portfolio of high-profile infrastructure projects throughout Asia. Furama Resort is one of the projects of Leighton Contractors in Da Nang, Vietnam

Executive Secretary                                                  May 1999 – May 1997

Supported the Board of Project Managers to prepare contract documents and deal with contractors.
Oversaw the immigration processes to mobilise expats.
Organised meetings and provided interpretation at the meetings.
Administered office functions including procurement of services and equipment.
Archived files/documents, and circulated incoming and outgoing mail.

Master of Art, major in English Language

Da Nang University

Chief Human Resources Officer Course

PACE Institute of Management

Certificate Level II in Information Technology, major in Records Management

Australian International College of Business, Sydney, Australia