LÊ HUỲNH YẾN NHI

Experienced Front Office Duty Manager with a demonstrated history of working in the hospitality industry and passion for guest relations and revenue management. Looking for a new opportunity where I can utilise my hospitality experience and achieve my goals.

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

• Manage front desk operations by completing a checklist of important daily tasks.
• Determine room and rate availability and making decisions that are in the best interest of the hotel.
• Ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure hotel standard SOP's.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Respond to inquiries from guests, travel agents, and referral networks regarding reservations, hotel information arriving by mail, telephone or through a central reservation system.
• Assist Finance with OTAs and travel agents commission processing.
• Maintain working relationships and communicates with all department.

Languages 

• English - Working Proficiency 
• Vietnamese - Native Proficiency
• Chinese (Mandarin) - Working Proficiency

Computer Skills

• Microsoft Office, Excel, Power Point 
• OPERA (PMS) & OPERA Cloud (PMS) 
• GuestCentrix (PMS)
• MICROS (POS)

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới

2018 - 2019 Silkari Suites Chatswood (Australia)

Manager on Duty - Full Time

2016 - 2018 Silkari Suites Chatswood (Australia)

Guest Service Agent - Casual & Full Time

2014 - 2016 An Nong Group

Director Assistant

2012 - 2014 Le Meridien Singapore, Sentosa (formerly known as Mövenpick Heritage Hotel Sentosa)

Guest Service Agent - Training & Casual

2011 - 2012 Park Hyatt Saigon

Front Office Trainee

2016 - 2018 Blue Mountains International Hotel Management School

• Master of Hospitality and Tourrism Management

2012 - 2014 Federation University

• Bachelor of Hospitality Management