PHAN THỊ KIỀU LIÊN

- Learn more and more to enrich my working experience. Accept the new challenges in my life.
- I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
- If possible, I would like to run my own bakery or coffee shop where people can relax and enjoy a very yummy homemade cake.
- I hope can communicate by Mandarin fluently in the near future and get the HSK 5 Certificate since I am learning Mandarin at the moment.
 

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

- Computer literate (MS Word, Excel, PowerPoint, Internet, etc)
- Fluent in Vietnamese and English.
- I can communicate a little bit in Chinese (Mandarin) since I am learning now.
- Good communication skills.
- Bridal makeup.
- Cooking, Baking.

- Positive, highly motivated, creative, passionate, hard-working, confident, and enthusiastic.
- Strong communication and teamwork skills. 
- Having the ability to work under pressure.
- An open-minded person and strong responsibility for work.
- Willingness to learn formwork and coworkers.
- Neatness and clean.

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

+VIGOR HEALTH ANBIS JAPAN COMPANY -  Senior Transaction Administrator

- Explaining the accommodations and establishing credit or method of payment.
- Makes change, cashes checks, exchanges foreign currency.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Arranging for clinical nurses to check a patient's blood pressure, height, and weight.
- Doing monthly reports as required. 
- Prepare health checkup documents for guests.
- Prepare necessary documents for guests to claim the insurance. 
- Taking care of the patient's needs and comments.
- Handling guest complaints and requests.
- Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
- Report working results to the Duty Manager as required.
- Following pending job.
- Prepare necessary documents for good operation.
- Receiving phone call/reply email from an internal and external guest.
- Order stationery.
- Maintaining a clean reception area to show a professional image.
 

+PULLMAN SAIGON CENTRE - Guest Relation Office, Senior Executive Lounge Guest Service Agent

- Welcomes and registers hotel guests, explaining the accommodations, and establishing credit or method of payment.
- Maintains a balanced bank assigned by the hotel. 
- Makes change, cashes checks, exchanges foreign currency. 
- Reconciles all transactions at the close of each shift.
- Proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; book hotel and transportation arrangements. 
- Coordinates and performs guest arrival, departure, and cashiering tasks in accordance with Hotel standards.
- Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures. 
- Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive, etc) 
- Ensures the work area is ready for service; assists in supplies requisitions according to established procedures.
- Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
- I have the opportunity to engage in diverse and challenging work.
- Check-in walks in, individuals, and group guests.
- Utilize the computer system in running daily reports and in blocking special requests.
- Complete key packets and vouchers, and to modify registration cards
- Handling guest complaints and requests.
- Report working results to the Duty Manager as required.
- In charge of the operation of the Guest Relations team.
- Following pending job. 
- Prepare necessary documents for good operation. 
- Prepare welcome cards and amenities for VIP guests. 
- Receiving phone call/reply email from the internal and external guests. 
- Keep the working area clean and neat. 
 

- VAN HIEN UNIVERSITY -  College diploma with honors

- CERTIFICATE OF TOEIC 650 - SEAMEO RETRAC