Vũ Nguyễn Thiên Hương

Thư ký/Trợ lý/Supervisor/CSKH/Front Office/Admin

Ngày sinh: 01/01/1990
Giới tính: Nữ
Tình trạng hôn nhân: Độc thân
Địa chỉ: Nguyen Van Cu, Long Bien, Hanoi
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Thông tin cơ bản

Nơi làm việc: Hà Nội
Ngành nghề: Dịch vụ khách hàng, Hành chính/Văn phòng, Khách sạn/Nhà hàng, Tổ chức sự kiện/Quà tặng
Trình độ học vấn: Cử nhân
Ngày cập nhật: 26/04/2020
Kinh nghiệm: 5 năm
Hình thức làm việc: Toàn thời gian
Cấp bậc mong muốn: Trưởng nhóm
Mức lương mong muốn: 15-20 triệu

Mục tiêu nghề nghiệp

I feel myself blessed to have experienced many aspects of the different jobs over the last 5 years of work. In my opinion, drawing out our weaknesses and strengths, as well as finding the job we love is very important.
I love the administration and operation. I like to arrange everything to get the most out of my work as well as operating activities and events. Running a team involved in such jobs is also very interesting, I learned how to find and promote the competence of each employee as well as organize them into suitable jobs.
My success does not just come from the result, it is developed based on the whole process.

 

 

  • Mong muốn tìm được chỗ làm ổn định lâu dài
  • Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
  • Mong muốn tìm được chỗ làm có mức lương tốt
  • Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

Kỹ năng bản thân

With a positive mindset and always motivating myself at work, I have learned and gained a lot of experience in customer care, accumulating staff operating skills as well as administrative tasks. For me, every working day becomes a precious career experience.

I also love meeting people, helping them and being happy from their own joy as well as getting things done on time and getting guidance and support from my superiors and colleagues.
With the experience of managing more than 20 employees in the past 3 years, I believe that success comes from the connection and unanimity of everyone in the same group.

 

  • Kỹ năng tổ chức
  • Kỹ năng giao tiếp
  • Kỹ năng làm việc theo nhóm
  • Giải quyết vấn đề
  • Kỹ năng lãnh đạo
  • Quản lý thời gian hiệu quả
  • Dễ dàng thích nghi với môi trường mới

Kinh nghiệm làm việc

Front Office Supervisor - Lune Production
February 2017 - March 2020

Ticket Box:
- Be responsible for sales revenue, maintain & grow revenue from Ticket Box. Introduce, sell tickets and merchandise directly for walk-in guest;
- Answer bookings and queries from partners via call center or email;
- Maintain customer services and sales standards in Front Office, monitor customer comments, complaints and general feedback;
- Logistics: Prepare, forecast, deliver all POSMs items necessary for Front Office.
Operation:
- Ensure all operations of Front Office are always in ready conditions to serve customers;
- Be responsible for the operations during show time;
- Control Theatres policy.
HR & Admin:
- Manage & follow-up works procedure;
- Interview, support HR to select candidates for the department. At the same time, training in the process of working to meet the standards of the company;
- Be in charged of roster staff ensuring the front office is adequately staffed at all times;
- Supervise, support, motivate & direct all Front Office staffs.

***Staff of the Year 2017 at Lune Production

Administrative Assistant - CE Joint Stock Company
August 2014 - January 2017

- Support and follow up for the director when working with partners;
- Prepare necessary papers and documents for the company's regular events;
- Administrative tasks such as document storage, legal documents as well as contracts and related documents with partners;
- Storing goods, controlling import and export quantities, ordering orders if needed;
- Cashier, working with bank when needing to transfer money or withdraw money, authorize payment etc.

Học vấn bằng cấp

_ Bachelor of Arts in Business Administration _
University of Portsmouth
Singapore 2017

_ International Diploma in Business Administration _
Informatics Academy
Singapore 2015