Pham Thi Su

To obtain a permanent position in your company, preferably in “IT Manager” position that will allow me to use and further develop my skills such as: (Management, Network, Server, VoIP Infrastructure and Information Security, BCP (Business Continuity Plans), DRP (Disaster Recovery Plan) and experienced in prepares (Technical documentation, Workflow and Operational processes, Incident management and Change & Problem Management), and conducts regular IT audits, etc..) by working in a professional organization and challenging environment

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt
• Mong muốn tìm được chỗ làm có mức lương tốt
• Mong muốn tìm được nơi có cơ hội cống hiến bản thân tốt

27th July 2020

Apply to: “IT Manager” position in Ho Chi Minh

Dear HR Manager,

This letter is to express my interest in your posting on online internet for “IT Manager” position on your Company. I have 13 years’ professional experience as IT Deputy Manager in IT Security and Network in PricewaterhouseCoopers Vietnam Ltd; (“PwC Vietnam”). Here I gained an opportunity to work in a Datacenter environment that cover whole cycle from research/development, design, configuring, implementing of new changes to existing Network, VoIP system projects, BCP (Business Continuity Plans), DRP (Disaster Recovery Plan) and implement stringent measures to improve the overall Network Security in accordance with PwC Global IT Security Standard and I was also experienced in conducts regular IT Audit.

Beside that I recently was as IT Security Manager in JACCS International Vietnam Finance Co, Ltd; (“JIVF”) around 06 months. I was responsible for manage IT Security infrastructure system and IT Security team, will be an asset to your organization

I understand the importance of staying up-to-date on industry trends and technologies, and make it my priority to ensure a company runs smoothly and the proper protocols, procedures, and staff are in place.

Throughout my career, I have taken numerous trainings and certification exams, to assist not only with my professional development but to let each company I have worked for now my commitment to my profession and position. I hope to show your organization my passion and dedication.

I have attached a copy of my resume that details my experience. I can be reached anytime via my cell phone, +84 918775191 or via email at phamthithanhsu@yahoo.com

I look forward to speaking with you about this employment opportunity. Thank you for your time.

Yours sincerely,

Pham Thi Su

KEY SKILLS

• Interpersonal communication                    
• Teamwork
• Creative thinking & Problem solving
• Research & Analysis
• Risk Management

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

JACCS International Vietnam Finance Co, Ltd; (“JIVF”)                                 July 2019 ~ December 2019

IT Security Manager

Recently I was as IT Security Manager in JACCS International Vietnam Finance Co, Ltd; (“JIVF”) around 06 months. I was responsible for manage IT Security infrastructure system and IT Security team. The scope of assignment included:

• Supervisor and be the technical security referent about Core-banking System and credit rating operations Overdue Group for the IT department
• Monitoring and updating all regulatory reports related to Information Risk and Privacy. Ensure the report timely be sent to SBV (the State Bank of Vietnam).
• Updating and complying IT system’s running-config related to Information Risk and Privacy with all regulatory of SBV
• Compose and update the information risk management framework, policies, procedures, and processes to ensure that regulatory are put into practice
• Manage and completing reports related to the activities of incident in IT Security System.
• Conducts regular IT audits
• Experienced in prepares (Technical documentation, Workflow and Operational processes framework., Incident management and Change & Problem Management, etc..).
• Others Task/Project assigned by another IT Manager and BOD (Board of Directors)
• Weakly submit reports to Japanese JIVF company
• Manage/Allocate Task/Project to the IT Security Team
• Manage IT Security team that It’s including hiring, training, evaluation, guidance, discipline and discharge
• Take a role of other IT security member in case of their absent

PricewaterhouseCoopers Vietnam Ltd; (“PwC Vietnam”)                            July 2016 ~ April 2017

Deputy Manager - IT Risk Security

I was a Deputy Manager working under the IT Risk Security line of service that related to IT security technology and security administrative controls review for 09 months. I was responsible for assisting Financial Audit team perform an independent assessment of the following domain to ensure Its effectiveness supporting the reliability of the IT systems by below:  

• Technical and IT General Controls
•  Infrastructure security
• Change Management
• Database security
• Business process/application controls

Perform IT audits on clients’ information systems to ensure the reliability of security and controls. I worked with a range of IS/IT systems, such as Unix/Windows operating systems, Oracle/SQL databases, ERP, Network infrastructure, etc…That to provide assessment a current state of clients’ information systems, provide a weakness of the client IT environments and also proposed the solution of these weaknesses and build the road map by follow PwC & ISO 27001 standard).
Present IT audit results to the IT audit team manager and the Financial audit team.
Prepare bidding documents for new and existing clients.

Clients’ Portfolio:

• Manufacturing: (Duy Tan Plastics Corporation, Searefico, Colgate-Palmolive, North Kinh Do, Honda Vietnam, Perstima Vietnam).
• Insurance (AIA Vietnam Life Insurance).

PricewaterhouseCoopers Vietnam Ltd; (“PwC Vietnam”)                               May 2004 ~ June 2016

Deputy Manager – IT Department (In-house)

I was as IT Deputy Manager in PwC Vietnam for 12 years, here I gained an opportunity to work in a Datacenter environment that cover whole cycle from research/development, design, configuring, implementing of new changes to existing network systems and implement stringent measures to improve the overall network security in accordance with PwC Global IT Security Standard (for both HCM and Hanoi offices). The scope of assignment included:

• Manage, monitor and maintaining all Network (“LAN, WAN, Intranet, Internet system”, and Security & VoIP infrastructure, Video Conference) in Datacentre - 24x7 monitoring performance/capacity and fixing any issue related.
• Performs analysis of network needs and contributes to design of network architecture, integration and installation: (Router, Switch, Firewall, IPS/IDS, QoS (Packeteer, Riverbed), Wireless Controller, Access point and VoIP system (CallManager, Voice gateway, CUE voice mail server), Video conference (Cisco Webex, MS Lync Server 2013, Polycom, etc. ...) and Design Rack network diagram.
• Identify and be familiar with PwC Global IT Security standard architecture for both hardware/IOS and configuration by using:(“PwC & ISO 27001 standard”, Qualys Scan, Snipher, etc...)
• Manages Network/VoIP operation scheduling, backup, storage, and retrieval functions including DR (Disaster Recovery) procedure
• Knowledge in monitoring tools (MRTG, Catti, Sniffer, Wire-shark, Kiwi Syslog Server, etc…)
• Co-operate with IT Team to deploy all IT Projects successful as below:
• New deploys: (Window Server 2012/2016 (DHCP, DNS, IIS, Radius server, Group policy), BYOD (Mobile Iron, Lotus Note Traveller), VMware, etc...)
• Develops, maintains and periodically perform BCP (Business Continuity Plans), DRP (Disaster Recovery Plan) checking and update towards  to ensure that BCP plan of the company is correct and useable in contingency case:(experienced in ”fail over two internet links, load balancing two WAN links, (IPsec tunnel) site to site VPNs”, migrated Server room to new offices etc...)..
• Co-operate with Server teams to solve security issues with minimal disruption to business functions
• Co-operate with third-party vender as a key member to maintenance for network hardware, Software, VoIP services and purchase new network device.
• Experienced in (prepares Technical documentation, Vendor contracts, IT Security Policy Procedures, Workflow and Operational processes framework., Incident management and Change & Problem Management).
• Conducts regular IT audits
• Others Task/Project assigned by IT Manager
• Weakly/ Monthly/Yearly report to IT Manager
• Research new technologies, architectures and security products that will support security Network & VoIP infrastructure requirements and periodically meeting with the IT team to proposes New necessary projects to IT Manager
• Manage and update IT asset inventory and software licences. Yearly review software licences/hardware warranty time-life and renewal it in case It is expired. And provides a latest those lists to Admin Manager for buying insurance
• Supervisor/Allocate Task/Project to the IT Helpdesk Team
• Provide 2nd level Helpdesk for day-to-day operation of Network & VoIP system
• Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge
• Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths
• Take a role of other IT member in case of their absent

Achievements

Won the special bonus approved by Senior General Director of PwC Vietnam in 2013 for leading the PwC Vietnam IT security project ("IT Audit project") of all network infrastructure and VoIP systems with PwC Hong Kong and PwC US:

• Fixed two critical firewall issues. 
• Saved 100% payroll cost of project team manager for PwC Vietnam since I took this role together with my daily jobs.

Mankichi Computer Vietnam Ltd;                                                                       Jan 2003 ~ March 2004

Network Engineer

I was a Network Engineer at Mankichi Computer Vietnam Ltd; specializes in providing IT System and Network services for Japanese companies in Vietnam for 01 year. My responsibilities is research/designing and implementing network, server infrastructure and security solutions for new and existing clients. The scope of assignment included:

• Setup Router internet Lease line/ADSL/Site to site VPN
• Installation, configuration and administration of Microsoft Windows Server 2000, Active Directory, DNS server, DHCP server, Microsoft exchange, Microsoft Office Outlook, files server, NAS (network-attached storage), printer server, scanner, etc...
• Installation Norton Anti-Virus software on server and workstation
• Perform the on-site maintenance client’s IT system on a regular basis (at least 2 weeks)
• Provide remote technical support and troubleshooting assistance on the client LAN/WAN products
• Besides that, I also was as IT Administrator of Mankichi Computer Vietnam Ltd.

Clients’ Portfolio:

• Manufacturing: (Ajinomoto Vietnam, Rohto-Mentholatum Vietnam, Fukuyama Gosei Vietnam, Futaba Vietnam).
• Government: (Consulate General of Japan) and Education: (Japanese Elementary School)

QUALIFICATION AND EDUCATION

                                                                                                                                    Issued by                  Period

• Construction Supervision (for Evaluating the Effectiveness of IT Investment)    Advising and            2015                                                                                                                                                                                                                Supporting Center
• Microsoft SharePoint 2013: Configuring and Administering                               Nhat Nghe                 2013
• MCSA on Window Server 2003: (Microsoft Certified Solutions Associate)        Microsoft                   2009
• CCSP – SNRS: (Cisco Security Network of Router and Switch) of CCSP         SaigonCTT                2007
• CCNP - BCRAN: (Building Cisco Remote Access Networks) of CCNP             Vnpro                         2004
• CCNP - BCMSN: (Building Cisco Multilayer Switched Networks) of CCNP       Vnpro                         2004
• CCNA (Cisco Certified Network Associate)                                                       Cisco                          2002
• Bachelor’s Degree in Computer Network                                                          Van Lang University   2001

FURTHER TRAINING ACTIVITIES

                                                                                                                                      Provided by             Period

• Network Vulnerability Assessment and Penetration Testing                             PwC Hong Kong       2016
• Performance, Coaching and Development Training (PCD)                               PwC Seapen            2016
• ITIL v3 Foundation (Information Technology Infrastructure Library)                  Smarkpro                 2015
• MCITP on Window Server 2008: (Microsoft Certified IT Professional)              Nhat Nghe               2011

INTERESTS

Travel, Music, Gym, Yoga