Nguyễn Nhật Lâm

• Mong muốn tìm được chỗ làm ổn định lâu dài
• Mong muốn tìm được chỗ làm có cơ hội thăng tiến tốt

With my understanding of economic gained through my educational background- as well as my ability in communication, experience of five stars service; general business administration, and team collaboration. I feel confident that I would bring benefits for your company.
After I graduated from the Hue University of Economics in 2017, I had an opportunity to study Japanese Language and Culture at Daiwa Academy, Osaka city, Japan and graduated on April 2019. It is considered as a sound basic, the most useful lesson was Japanese' s best working manners.

Additionally, I worked in Sheraton Grand Danang Resort, Marriott International as a Guest Service Agent/ Guest Relation Officer, so I gained a lot of experiences, such as customer support, creating the good relationship between guest and the resort, and having the ability of using computer and knowledge of relevant software (Opera System).
At present, I am a Financial Management Advisor at AIA Exchange was a next gen agency model which develops a full time agency sales force in Life Insurance company where I experienced in sales management in this Industry and business strategy.
Highlights of my experiences and skills include the following:

Good communication, problem-solving, and having the ability to speaking Vietnamese, English and Japanese.
Experienced Business Officer with a demonstrated history of working in the Financial services industry and Hospitality industry.
Skilled in Sales management, Life Insurance, Business Strategy and Customer Service.
Knowledge of financial procedures.
Team working skills, mathematical and accounting skills.
Knowledge of computer proficiency and relevant software.

• Kỹ năng tổ chức
• Kỹ năng giao tiếp
• Kỹ năng làm việc theo nhóm
• Giải quyết vấn đề
• Kỹ năng lãnh đạo
• Kỹ năng thuyết trình
• Lập kế hoạch
• Quản lý thời gian hiệu quả
• Dễ dàng thích nghi với môi trường mới
• Tư duy sáng tạo

I. Financial Management Advisor at AIA Exchange HCM, AIA Life Insurance

Nov 2019 - Pre

Financial Management Advisor
This is a next gent agency model which develops a full time agency sales force in insurance company.

- Develop and conduct customer analytics (customer profiling, customer segmentation, product mapping, customer campaign effectiveness, propensity modelling, deep dive analysis of customer attrition, customer up- sell) to provide timely and actionable insights for improvement of the business decisions.

- Collaborate with product team and customer experience team to develop relevant value propositions (product & services) for target customer segments.
- Support the related stakeholders to embed the customer analytics/ researches insights (insurance needs, customer journeys, pain points) in business decision process.

- Collaborate with Group Data Analytic Team to conduct advanced analytics such as predictive models to improve targeting for sale offer or retention efforts.

II. Guest Service Agent/ Guest Relation Officer at Sheraton Grand Danang Resort, Marriott International.

Apr 2019 - Sep 2019.

- Checking in , Checking out for the Guest.

- Control the rooming list and assistance, taking care Guests at the five stars Grand Resort.

- Explain, answer the question, the Guest's benefit via facing, email, telephone.

1. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
2. Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors. - Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality & service levels.

Degree Classification: GOOD at University of Economic, Hue University - Major: Planning and Investment.

IELTS: 6.0

JLPT: N3