Training & QA Leader (Fluence In English)

- Create plan for recruitment according to increasing number of orders
- Co-ordinate with HR for job posting
- Interview candidates
- Create and update training document
- Make training plan
- Make staff evaluation’s plan
- Conduct training for new staff
- Create KPIs for Call Center
- Supervise Q&A of Call Center team,
- Be in charge of checking & supervising service quality of Call center team every day
- Report directly to Customer Service Manager

***Requirements:
- At least 5 years experience in customer service/call center, including 2 years experiences at the level of team leader
- Major in Call center, Customer Service or Hospitality background
- Fluency in English is the MUST
***Benefit
- Salary: Gross salary 15 - 20 million/month
- Full employee benefit system according to the law & company regulation;
- Year-end bonus, public holiday bonus, birthday bonus;
- Health check and company trip;
- Opportunity to be trained & worked in a leading e-commerce company in Viet Nam;
- Working time from 9AM-5.30PM, from Monday to Friday;
- Appraisal and salary review every year;

- 13rd month bonus, public holidays bonus, birthday bonus
- Healthcare and yearly traveling
- Yearly salary increasing

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