Systems Administrator

• Manage service requests from incoming phone calls, emails and ticketing systems
• Perform triage based upon technical skills; resolve and document workstation issues; dispatch Technical Consultants/or go onsite to visit customer.
• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies
• Develop and implement project plans, risk assessments and contingency plans
• Proactive support work involving but not limited to scripting in PowerShell, .NET, Visual Basic
• Ability to develop automated solutions to support client environments.
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Provide after-hours support for Infrastructure related emergencies; rotation through the “on call” schedule over weekends and holidays.
• Maintain inventory and asset configuration documentation
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Other duties as assigned.

• Bachelor’s degree or College Diploma in computer science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server/Azure/desktop Operating Systems (Windows and MAC)
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual
• Server
• A solid understanding of LAN/WAN networking
• Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server
• Group Policy design and configuration
• Linux/UNIX administration
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including back bone infrastructure issues
• LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q
• trunks)
• Strong communication and documentation skills; must be the guardian of the customer and ProServeIT
• Flexible and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying length
• Positive, self-motivated individual who can complete tasks independently
• Must be a team player

- Under company's policy

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