Student Service Manager

POSITION SUMMARY:
Student Services Manager provides direction and oversight for the strategic goals and objectives of a unit or campus; includes leading and directing staff without daily supervision; motivates a team of staff toward the unit or TALEED Academy goals; manages budgets and responds to complex issues that could impact the overall functioning of the company.

KEY ACCOUNTABILITIES
* Welfare Management
o Act as emergency telephone support on a Rota basis when required, in co-ordination with Deputy Director.
o Act as first point of contact for students requiring assistance.
o Be kept informed of any welfare issues that are being addressed by other team members.
o Communicate policies regarding all aspects of student welfare, and to ensure school notice boards are up to date with correct information for students at all times.
o Keep the Deputy Director informed of any major welfare issues.
o Lead on the care, welfare and safety of students at all times; ensuring the students adhere to the TALEED Academy rules.
o Provide support to students for any personal problems that may arise.

* Accommodation Management
o Be responsible for the line management of the student services and accommodation team members.
o Communicate accommodation availability with Senior Management on a regular basis (weekly during peak periods).
o Ensure the SS Department are keeping accurate, up–to-date records of all accommodation bookings.
o Learn and understand the processes involved to be able to provide cover as and when required.
o Take the lead on forward planning accommodation capacity, working closely with the Deputy Director, to ensure that student bookings can be fulfilled.

* Administrative Management
o Ensure regular feedback from students and Team Leaders (CARE, VISA and SERVICE) is received and acts accordingly within the TALEED’s limits in a timely manner.
o Ensure that accurate records of student attendance are being maintained and absences are being communicated to academic management in a timely manner.
o Ensure that all TALEED Academy Health & Safety policies are implemented and monitored.
o Ensure that the School database is maintained and up to date with correct student details.
o Learn and understand the processes involved to be able to provide cover as and when required.
o Manage the overall provision of administrative services to provide effective services to students and to ensure that all governance and compliance standards are maintained.

* Customer Service
o Act as a dedicated Group Liaison Officer to ensure that Team leaders are met with, feedback is collected, and any issues are addressed in a timely manner within the TALEED Academy’s limits.
o Answer all emails and telephone calls in a timely manner.
o Communicate with Agents as required.
o Communicate with other staff members within the organization including Sales and Marketing staff and the Central Admissions team.
o Promote a performance management culture which results in attraction, retention and development of high-quality staff.

* Education
o Educated to degree level or equivalent
o Welfare related qualification

* Experience
o Management experience
o Effective management skills
o Relevant experience within the Education sector

* Skills
o Proven competence in leadership
o Proven competence in administration
o Computer literate
o Effective communicator
o Ability to multitask and deliver against a number of priorities
o A keen eye for detail and teaching and communication at TALEED Academy. For this role, the minimum requirement is IELTS (Academic) with a scor a methodical and diligent approach to ensure quality and accurate results to any given task
o English is the language of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

* Behaviors
o Flexibility and a positive attitude
o Be culturally aware
o Professional appearance

- Lương tháng 13, thưởng comission
- Laptop cho mỗi nhân viên
- Tham gia teambuilding

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