Store Manager (Hanoi)

Are you ready for a customer focused, action-packed career at the heart of our company?
Find your place in a fast moving environment where you create the optimal shopping experience with excellent customer service in a global fashion setting. We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

STORE MANAGER
You are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area.
 - You regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results
 - Together with your Area Team, you set the hours plan in line with the sales budget
 - Together with your Store Management Team, you ensure scheduling maximises conversion within the frame of the hours plan
 - You prioritise and take actions in your store that have a clear impact on sales in line with your Area Team
 - You give input to the Area on your Store’s allocation to secure a good garment level according to sales
 - You ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Experience Tool
 - You ensure Store Operations Best Practices are followed in your store, according to the Area plan
 - You ensure H&M customer service standards are delivered in your store
 - You ensure that the maintenance in your store is managed in a cost-efficient way and meets H&M standards and initiate actions accordingly
 - You actively prevent loss and ensure your Store Team follows appropriate guidelines and takes any appropriate action
 - You inform your Area Team of any potential risks, threats and opportunities related to the competitor landscape

You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership.
 - You manage the recruitment, training, development and succession planning for your Store
 - You evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team
 - You actively work with talent and leadership development in your Store in order to support business needs
 - You ensure regular and clear communication with your Store Team on business performance, H&M’s Company Culture & Values and Country, Area and Store goals
 - You ensure health & safety, legal and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee and customer safety at all times
 - You strengthen our Company Culture by promoting feedback in our daily work and coach your Store Team to do the same

• Excellent written and spoken English
• A friendly, social and helpful approach to customers and colleagues
• Ability to recognize sales opportunities and maximize company offer
• Substantial knowledge of customer service
• Team player who open to feedback and communicate with your team in a clear and straightforward way
• Ability to deal with multitask and high workload
• Comfortable with working in a global and multi-cultural environment
• Ability to promote change
• Experience in a Retail or F&B operation will be advantageous.

Salary & Other benefits:
- Attractive salary based on your skills and qualification
- Professional training & coaching
- Broad career development
- 5 working days per week
- Fun and friendly international workplace

Sounds interesting? Here’s your chance for a career out of the ordinary!

- Hưởng lương thưởng và các chế độ đãi ngộ hấp dẫn, cạnh tranh
- Được tham gia các khóa đào tạo nâng cao trình độ
- Có nhiều cơ hội thăng tiến và phát triển bản thân

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