Service Consultant For Porsche HCM
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 146 lượt xem
Ngày cập nhật: 07/05/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Cơ khí/Chế tạo/Tự động hóa, Ô tô/Xe máy
Mô tả công việc
Objective:
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes
Key tasks and responsibilities:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities and ensuring minimal waiting times for customers
• Coordinating vehicle repair requests with workshop and parts department
• Coordinating work with car care team and assign work to car care team
• Coordinating work with body and paint shop
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and Porsche IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, Tequipment Campaigns etc.)
• Ensuring tidiness and cleanliness of working area at all times
• Ensuring adherence to dealership processes and policies
• Participating in overseas and in-house training courses
• Supporting other operational areas and departments if required.
• Other ad hoc assignments and projects
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes
Key tasks and responsibilities:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities and ensuring minimal waiting times for customers
• Coordinating vehicle repair requests with workshop and parts department
• Coordinating work with car care team and assign work to car care team
• Coordinating work with body and paint shop
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and Porsche IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, Tequipment Campaigns etc.)
• Ensuring tidiness and cleanliness of working area at all times
• Ensuring adherence to dealership processes and policies
• Participating in overseas and in-house training courses
• Supporting other operational areas and departments if required.
• Other ad hoc assignments and projects
Yêu cầu ứng viên
Minimum Qualifications:
• Good knowledge of vehicle systems and technologies
• 2 years of practical working experience as Technician
Requirements and Attitude:
• Computer skills (Microsoft Office)
• Intermediate level English skills (written and spoken)
• Very good communication skills
• Quality and customer focused approach
• Dynamic, positive, confident, self-motivated and good team player
• Good knowledge of vehicle systems and technologies
• 2 years of practical working experience as Technician
Requirements and Attitude:
• Computer skills (Microsoft Office)
• Intermediate level English skills (written and spoken)
• Very good communication skills
• Quality and customer focused approach
• Dynamic, positive, confident, self-motivated and good team player
Quyền lợi được hưởng
- Bảo hiểm 24/24 và bảo hiểm theo quy định nhà nước
- 16 ngày phép / nam
- 16 ngày phép / nam
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
PORSCHE CENTRE HCM
802 Nguyen Van Linh, Tan Phu Ward, District 7, HCM
Người liên hệ: Mr. Vinh
802 Nguyen Van Linh, Tan Phu Ward, District 7, HCM
Người liên hệ: Mr. Vinh
Prestige Sports Cars Co Ltd (Porsche Vietnam) is the official Porsche Importer and Distributor in Vietnam with currently two state-of-the-art Porsche Centers located in Saigon (Phu My Hung) and Hanoi (Long Bien District). Both outlets are one-stop facilities and managed by a dedicated and highly motivated well trained Porsche team. ...Chi tiết
Prestige Sports Cars Co Ltd (Porsche Vietnam) is the official Porsche Importer and Distributor in Vietnam with currently two state-of-the-art Porsche Centers located in Saigon (Phu My Hung) and Hanoi (Long Bien District). Both outlets are one-stop facilities and managed by a dedicated and highly motivated well trained Porsche team. Sales, After Sales, Accessories (T-equipment), Porsche Merchandising (Porsche Driver’s Selection) and many more services are available within one location. The entire model range including individual customization for each Porsche model is available in Vietnam. This customization and the sportiness of the cars make Porsche so special and different from all other car manufactures in the world. Ẩn chi tiết
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PORSCHE CENTRE HCM
Địa chỉ: 802 Nguyen Van Linh, Tan Phu Ward, District 7, HCM
Quy mô: 25-99 nhân viên