Operations Supervisor - Da Nang, Ho Chi Minh

Performance KPIs
- Revenue: 50%
- Enrolment: 25%
- Contribution: 25%
Responsibilities
1 . Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development

2. Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

3. Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule

4. Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use

5. Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents to make sure all information correct

6. Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes

7. Scheduling
- Supervise SE to make sure smart and correct scheduling
- Work with AM to monitor and forecast teachers on time

8. TA management
a. Teaching Assistant recruitment
- Forecast TA
- Recruitment process
- Induction

b. Scheduling
- Scheduling (Class/Substitution/Supervision/Level Testing)
- Supporting Tasks
- Taking class when requested
- Cover absent TA/absent Level Tester when requested
- Arrange right TA for right class
- Smart Scheduling

c. Remuneration
- TA Salary/Scale raise
- Contract
- Loyalty Award
- Excellent Award
- Leave and Termination

d. TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action

Social/Motivation activities

Qualifications
 Prefer 03 years working experience in foreign company and in service product
 Prefer working experience in an educational organisation
 University graduated
 Ability to work independently and as part of a team
 Fluent in both English and Vietnamese

Skills
a. Leadership/ownership
b. Management skills
c. Team building and Communication skills
d. Problem solving skills
e. Training and coaching skills
f. Well-organise and detail management
g. Ability to work independently and as a part of the team

Language: Fluent in both English and Vietnamese (Upper - intermediate level)

Computer: Familiar with Microsoft Office
Other requirements: Be able to work on shifts and travel

- Competitive salary
- Premium Healthcare card
- 14 days full paid leave

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp