Master Trainer

Report to: Program Manager

ROLE AND RESPONSIBILITIES
Role Accountabilities
• Internal & External Communication
• Commercial (& Consumer) Evangelism Planning
• Training Delivery & Technical Consultancy
• REP Tool Reporting
• Key Insight Delivery

Core activity
• Act as product SMB for Commercial Hardware portfolio, Server and Office
• Localize/Translate product stories into local segment-relevant device solutions (SMB, Enterprise, Retails)
• Localize and enhance WW training assets to align with channel/markets
• Execute 1:many events, Channel Connects, Device Days and events for Retails/ Distis/resellers
• Deliver sale skills training, product knowledge to RSPs & Commercial Salesmen
• Deliver in-person & virtual/ livestreaming training sessions
• Work closely with local CDS team to build training plans in conjunction with business priorities

Tool management:
• Support with ‘ExpertZone’ to engage and influence commercial reseller partners
• Own training of Digital Commerce & Campaign Network & Device Partner Center commercial tools for internal & external stakeholders
• Share and collaborate with SEA commercial trainer community through Teams
Compliance and activity stats communication
• Utilize REP Tool for reporting of partner training and insights
• Own regular reviews of REP tool activity stats
• Own the communication to stakeholders of trainings against targets
Insights delivering
• Identify trends and key insights
• Create insights reports that are tailored to stakeholders
• Create effective consistent communication platforms to deliver relevant insights to the business

KPI Weight
• Consumer Training: 35%
• Commercial Training: 65%

• Candidates must have at least 3 years of practical experience of Commercial training
• Be able to effectively drive cross-group communication and cooperation, using strong communication, project management, and organizational skills
• Passion for driving results
• Proven ability to influence others as well as negotiation and conflict resolution skills
• Knowledge of commercial marketing and selling approaches, IT, Device
• Ability to engage and influence at senior levels
• Possess a personal passion for technology, marketing, partners, customer marketing and satisfaction

Education & Skills
• At least the BA in relevant education qualifications, IT degree is preferable.
• Good command in English
• Proficient in using Microsoft Office

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