Head Of Customer Loyalty

* Work place: 12th Floor, Song Hong Land Office Building,165 Thai Ha Str, Dong Da Dist, Ha Noi, Vietnam.

- Monitors and reports to management on CLT performance, trends and initiatives. Proactively recommends actions to maximize resources, reduce cost and improve customer satisfaction.
- Supervise a team of customer service specialists; direct the workflow and day-to-day operations of service efficiently.
- Assist with team performance reviews, hiring and terminations as needed.
- Assure that all inquiries are handled in a timely matter.
- Investigate customer problems and offer solutions and resources.
- Regularly implement procedures for best practices that increase customer satisfaction; create dashboards and metrics around response times, top issues reported, etc.

1. Basic requirements: Language: Good communication in English
2. Qualification: University degree or above.
3. Experience:
- 3 years of call center management experience with direct staff
- 1 year of financial services experience a plus
4. Skills:
- Strong client service and management skills
- Strong written and communication skills in order to communicate with all levels of management
- Strong attention to detail and high levels of accuracy
- Strong problem-solving skills
- Ability to work as a team member and interact with other departments
- Strategic thinking, results driven, and a creative problem solver.
- Attitude: Be honest, proactive, enthusiastic at work and able to work under pressure.
5. Other requirements: An understanding of technology is an advantage.

* BENEFITS:
- Salary: 800 - 1000
- Compensation:
+ Regulated time for performance evaluation and periodic salary increase review.
+ 13th-15th month salary in accordance with company policies and regulations.
+ 18 days of leaves with full salary. 5 days of flexible working days.
+ Meal, gasoline and mobile phone allowance and personal health insurance package allowance (with the insurance package from 4.000.000 to 7.000.000 per year)
+ Opportunity to have internal and external training to improve professional skills and working skills.
+ Annual summer vacation, Team-building activities monthly.
+ Holidays bonus
+ Allowance of maternity leave for female employees: 5,000,000 VND
+ The company’s allowance of maternity leave for female employees: 5,000,000 VND
+ And other benefits according to the Company’s compensation system.
+ Other information:
§ Office hours: Monday- Friday, from 8:30am-5:45pm.
§ Dynamic and modern working environment in a leading Fintech company in Southeast Asia.
§ Working with the modern equipment needed to improve work efficiency.
§ Cooperating and working with many domestic and multi-national partners.

- Đánh giá điều chỉnh lương: 1 năm 2 lần, định kỳ vào tháng 7 và tháng 12
- Nghỉ mát 1 năm/lần, teambuilding nghỉ dưỡng tại các Resort hàng quý
- Môi trường làm việc trẻ trung, năng động, sáng tạo, có quán Cafe view đẹp dành riêng cho nhân viên

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