Hardline Manager (Trưởng Ngành Hàng Điện Máy - Gia Dụng)

1. Operation duties

a. Merchandise management
- Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications
• Merchandise on sales floor is fully replenished, in good conditions & quality
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
• Changing price label (if necessary) is completed before store opens
- Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders
- Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support line with monthly Stock Take as directed by Store Manager
- Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays

b. Non-merchandise management
- Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor/pillar/wall is kept clean & tidy
• All backrooms are locked and in good conditions
• Fire Safety procedure is carried out properly
- Make order request for equipment and get approval from Store Manager

c. Customer service
- Handle customer complaints raised by Division Leader(s), difficult and complicated sales
- Always remind subordinate to promote “customer first” spirit
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

2. Sales and Profits
- Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates
- Share information about customer voice or any arising issues
- Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department
- Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department
- Analyze sales figures and forecasting future sales volumes to maximize profits
- Analyze and interpreting trends to facilitate planning
- Take overall responsibility for the successful execution of all promotion schemes
- Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity
- Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items
• Monthly: Division review, Promotion review, Sales analysis, Productivity report
• Promotion schemes to boost sales.
- Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management
- Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage

3. Manpower management
- Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity
- Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies
- Monitor subordinates’ attendance and attire
- Approve duty roster, shift plan raised by subordinates
- Be responsible for subordinates’ performance
- Take part in recruitment & selection activities for Line/ Department’s staffing
- Motivate, training and develop staff in order to encourage their professional development
- Identify potential staff for succession planning purposes
- Build and promote team work spirit

4. Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations
- Check, monitor, remind and guide subordinates to follow the rules and regulations

5. Other duties
- Opening store, Closing store
- Approve all kind of documentation raised by subordinates

Other tasks or responsibilities as assigned by Store Manager.

Qualifications & Experience:
- University graduation
- Minimum 05-year experience in retail business & 02-year experience in managing a team of at least 30 staff

Knowledge, Skills & Behaviors:
- Computer literacy (Ms. Office, Internet,… )
- Sound knowledge of retail background
- Demonstrated ability to build effective teams and motivate employees
- Strong initiative and leadership skills
- Excellent communication skills, both verbal and written
- Good problem solving & presentation skills
- Ability to adapt quickly and react positively to business needs and changes in strategies
- Ability to cope with stressful situations at work
- Good command of English: verbal and written

Other requirements:
- Be able to work at shift & public holidays

Have ability to relocate to other Stores as per Company’s assignment is a plus.

- 13th salary and yearly bonus
- Many training programm
- Lunch meal allowance

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