ERP (Application Retail Domain) Support Engineer

This position represents Microsoft to provide front line support, training and consulting to partners and customers of Asia region in Dynamics 365 for Finance and Operations Retail domain.

RESPONSIBILITIES

• Accept and appropriately resolve customer/partner issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.
• Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers in English.
• Use sound judgment in the management, escalation and resolution of support cases.
• Maintain high level of domain and technical skill in Microsoft AX


QUALIFICATIONS:

• Bachelor or Master degree and with minimum of 2 years IT experience.
• Solid understanding of client/server, networking, and internet technology foundations.
• Professional, practical programming using .Net, C#, TSQL, SQL Server
• Working knowledge of cloud platform with deployment and development tools (i.e. PowerShell, Visual Studio, .NET).
• Basic understanding of Javascript, TypeScript,JSON, XML, and/or SOAP APIs.
• Experience in using X++ is a plus.
• Retail Industry vertical knowledge is a plus.
• Excellent English written and verbal communication and problem-solving skills
• Excellent learning skills with the ability to quickly pick up new technologies
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Knowledge of Microsoft Dynamics AX. (Beneficial)

- Full insurance contribution , additional healthcare insurance in labor contract
- Summer trip, year-end party, team building activities
- Sky Garden and Happy Hour

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