Customer Success Manager

Mức lương: Thỏa thuận

Đã hết hạn nộp hồ sơ - 157 lượt xem

Ngày cập nhật: 30/11/2018

Thông Tin Tuyển Dụng

Hình thức làm việc: Toàn thời gian

Chức vụ: Trưởng nhóm

Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng

Giới tính:Không yêu cầu

Bằng cấp:Chưa cập nhật

Làm việc tại:Hồ Chí Minh


Mô tả công việc

- Own/manage one or more Enterprise clients in addition to Pro and Standard clients who are using Inspectorio products
- Deliver consistent training/onboarding experiences for all clients to ensure successful adoption of Inspectorio products
- Propose, develop, and lead the execution of adoption plans and corrective action plans for customers
- Build deep, strategic relationships with key clients –working to develop long-term partnerships
- Manage a portfolio of client accounts and meet defined financial targets (growth in bookings and revenue)
- Coordinate with the sales team to meet and exceed team business targets
- Collaborate with the Product team to use customer feedback to drive product development and innovation.
- Engage with the Sales and Implementation team to ensure the successful transition of Enterprise and Pro clients from the sales stage, to the implementation stage, and finally to the Customer Success stage.

Yêu cầu ứng viên

- 1-3 years in a customer-facing organization
- Exceptional organizational and analytical skills
- Excellent communication and presentation skills
- Ability to analyze and utilize data to drive insights and adoption strategies for client accounts
- Ability to make timely decisions and have sound judgment
organized and structured thinking for planning and execution purposes.
- Experience in establishing and growing junior to senior level relationships and being seen as a trusted advisor
- Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers
- Utilize forward thinking to implement creative ways to solve complex customer challenges
- Strong individual contributor with a commitment to the customer

Backgrounds in (not listed in a specific order):
- Account Management
- Project Management
- Training/Teaching
- Implementation Management
- Customer Support (Live Chat and Email but not call center)
- Sales

Key Traits of a Customer Success Manager (listed based on importance):
- Trusted advisor
- Passionate/ excited for new, emerging technologies
- Creative problem solver
- Willingness to learn
- Clear communicator (written and spoken)
- Relationship builder
- Analytical/ Critical thinker
- Tech-savvy

Quyền lợi được hưởng

- Attractive salary and Performance Bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional and international working environment

Cách thức ứng tuyển

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp

Giới thiệu về công ty

INSPECTORIO
INSPECTORIO
5th Floor, The Galleria Metro 6 Tower, 59 Ha Noi Highway, Thao Dien Ward, District 2, HCMC, Vietnam
Người liên hệ: HR Team
Reinventing quality inspections with increased Productivity and Transparency INSPECTORIO is a supplier compliance verification platform that brings efficiency and traceability to the global supply chain. The INSPECTORIO platform uses data and machine learning to help retailers verify supplier compliance and bring transparency to their supply chains. Working with leading retailers ...Chi tiết
Reinventing quality inspections with increased Productivity and Transparency INSPECTORIO is a supplier compliance verification platform that brings efficiency and traceability to the global supply chain. The INSPECTORIO platform uses data and machine learning to help retailers verify supplier compliance and bring transparency to their supply chains. Working with leading retailers and brands around the globe, INSPECTORIO has offices in Minneapolis, China, Ecuador and Vietnam. Our R&D team at our Vietnam office is growing fast, so we have put very much endeavors to make the great team culture and create happy working environment, from healthcare coverage to competitive compensation, teambuilding activities and study support, sharing section, parties. We want the best! Find out more job openings at Inspectorio at www.inspectorio.com/careers Why it would be awesome to work with us BE HEALTHY We recognize that our employees are the key to our success. Healthier employees are happier employees who perform well! We not only provide health insurance benefits, but we also get out of the office for fun activities like weekly soccer games. HAVE FUN Having fun makes work much more enjoyable. We host company foosball tournaments and events to make sure our employees feel the love. Events may vary by office location, but the sentiment is the same: Fun matters. COMMITMENT When you join Inspectorio, you join a team. You have our leadership’s commitment to treat all team members with respect. All our team members commit to performing the best for each other, and our customers. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Success Manager trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi INSPECTORIO. INSPECTORIO đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Success Manager cách đây lúc 07/12/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.

INSPECTORIO

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Địa chỉ: 5th Floor, The Galleria Metro 6 Tower, 59 Ha Noi Highway, Thao Dien Ward, District 2, HCMC, Vietnam

Quy mô: 25-99 nhân viên


Việc làm tương tự

Customer Success Manager

Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ