Customer Service Executive (English & Japanese Speaking)

- Handle order processing in accounts
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
- Handle customer complaint
- Coordinate with others department
- Partner with Inside Sales to assist in achieving sales goals.
- Champion customer needs and follow up on customer inquiries.
- Proactively communicate supply chain issues and provide alternatives.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Communicate, implement and interpret customer service policies and procedures.

- Academic background: Bachelor’s degree
- have 1 -2 years experience Customer Service, Purchasing or related experience
- Strong written, verbal and telephone communication skills in Vietnamese & English,
- Have N3 level

- 13 month Salary + quarterly incentive
- Health care insurance, PVI insurance
- pay raise 1 time/ year

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