Customer Service Associate - English
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 155 lượt xem
Ngày cập nhật: 27/02/2020
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
Customer Service Associate wanted: techie, customer-oriented, amazing English skills.
WHAT YOU'LL BE RESPONSIBLE FOR
• Provide technical support and troubleshooting via email, live chat.
• Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
• Train, and develop Customer Service Team around the world (mainly in North America, EMEA and APAC regions).
WHAT YOU'LL BE RESPONSIBLE FOR
• Provide technical support and troubleshooting via email, live chat.
• Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
• Train, and develop Customer Service Team around the world (mainly in North America, EMEA and APAC regions).
Yêu cầu ứng viên
Must have
• Passion to deliver a world class customer experience.
• Native or near-native English and strong Western cultural knowledge (IELTs 7.0 or above). Proficiency in Mandarin or Japanese is a big plus.
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.).
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong.
Nice to have
• Excellent verbal and written communication
• Strong relationship builder with both internal and external customers
• Knowledge to adapt your approach depending on customer communication styles
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress
IN RETURN WE OFFER
• Meaningful work and passionate colleagues.
• Subsidies for: cell phone, fitness, health insurance.
• Plenty of food, all the time.
• Jerk-free, ego-free environment.
• You probably wear a watch before anyone else on the market does: connected/smart devices.
• A commitment to make your time with us the most transformational time in your career to date.
• Personal and professional development opportunities (workshops, English classes, training programs, etc.) that will keep you busy with learning and immersing yourself in meaningful work.
Please submit your resume via VietnamWorks.
• Passion to deliver a world class customer experience.
• Native or near-native English and strong Western cultural knowledge (IELTs 7.0 or above). Proficiency in Mandarin or Japanese is a big plus.
• Experience interacting with customers in some capacity (either via phone, chat, in person, etc.).
• Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong.
Nice to have
• Excellent verbal and written communication
• Strong relationship builder with both internal and external customers
• Knowledge to adapt your approach depending on customer communication styles
• Exhibit the behavior of listening more than you speak
• Virtue of patience and ability to remain calm under stress
IN RETURN WE OFFER
• Meaningful work and passionate colleagues.
• Subsidies for: cell phone, fitness, health insurance.
• Plenty of food, all the time.
• Jerk-free, ego-free environment.
• You probably wear a watch before anyone else on the market does: connected/smart devices.
• A commitment to make your time with us the most transformational time in your career to date.
• Personal and professional development opportunities (workshops, English classes, training programs, etc.) that will keep you busy with learning and immersing yourself in meaningful work.
Please submit your resume via VietnamWorks.
Quyền lợi được hưởng
- Subsidies for: cell phone, health/fitness, health insurance
- Personal and professional development opportunities
- Jerk-free, ego-free environment
- Personal and professional development opportunities
- Jerk-free, ego-free environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FOSSIL VIETNAM CAREERS
5th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4, Ho Chi Minh City
Người liên hệ: HR Department
5th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4, Ho Chi Minh City
Người liên hệ: HR Department
FOSSIL Vietnam (formerly Misfit) is one of 59 offices under FOSSIL Group worldwide. Before joining FOSSIL, Misfit was a US high-tech company creating wearables and smart-home products, with R&D and operations office based in Vietnam. In November 2015, Misfit got acquired and has since then become part of the FOSSIL ...Chi tiết
FOSSIL Vietnam (formerly Misfit) is one of 59 offices under FOSSIL Group worldwide. Before joining FOSSIL, Misfit was a US high-tech company creating wearables and smart-home products, with R&D and operations office based in Vietnam. In November 2015, Misfit got acquired and has since then become part of the FOSSIL Group's portfolio of brands, standing aside world-renowned brands including FOSSIL, Michael Kors, Burberry, Emporio Armani, Diesel, Adidas, DKNY and among others. As one of the top 3 largest watchmakers in the world, FOSSIL Group is selling over 50 million watches and accessories a year in more than 150 countries. With the presence of Misfit, FOSSIL will be working towards offering a broader spectrum of connected devices that target fashion-conscious consumers, and aiming at leading the convergence of style and technology. Technology-forward Strategy FOSSIL Vietnam positions itself as the Center of Excellence for Cloud & App Innovation and Development of FOSSIL Group, and will power a wider array of connected devices. At FOSSIL Group, people are our most valuable asset. With that mission at hand, we will remain a place where innovation flourishes, where world-class talents get leveraged, and where people come together to make greater products and tell greater stories. Ẩn chi tiết
Bạn đang xem tin việc làm Customer Service Associate - English trong ngành Hành chính/Văn phòng được tuyển dụng tại Hồ Chí Minh bởi FOSSIL VIETNAM CAREERS. FOSSIL VIETNAM CAREERS đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Customer Service Associate - English cách đây lúc 28/03/2020 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FOSSIL VIETNAM CAREERS
Địa chỉ: 5th Floor, H3 Building, 384 Hoang Dieu Street, Ward 6, District 4, Ho Chi Minh City
Quy mô: 100-499 nhân viên
Việc làm tương tự
Customer Service Associate - English
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ