Customer Service Agent

*** ABOUT SINGAPORE AIRLINES
Our office in Hanoi, Vietnam, is recruiting a Customer Services Agent (based in Noi Bai International Airport, Hanoi) and we are pleased to invite applications for this position

*** JOB DESCRIPTION
The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks include customer service, pre/post-flight administrative work, managing of Ground Handling Agents at check-in, boarding and arrival. S/he is required to resolve any situations which arise during irregular operations. S/he will also be responsible for supporting and driving performance in the cargo and ramp operations functional areas. Assists Station Manager and Senior Customer Services Officers wherever needed.

The role requires knowledge and understanding of the SIA Group passenger and cargo products, handling, and operational procedures. Some amount of office administrations duties and ad-hoc projects are also required.

If you are adaptable, enjoy a dynamic environment, enjoy working with people, and the above roles interest you, this could be the ideal career for you.

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English (and Vietnamese), and basic arithmetic skills. Candidates should be presentable and service-oriented, work well in a team, have good interpersonal skills, enjoy interacting with people daily, and be prepared to go the extra mile for passengers if required. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.

Candidates are also expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.

This is an entry-level position suitable for fresh graduates looking for a position in the operations and customer service industry. Recent graduates with 1-3 years of work experience in a customer services or operations role are also welcome to apply. Successful candidates will be provided with relevant training and supervision.

*** BENEFITS
Successful candidates can enjoy remuneration with a benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.

*** APPLICATION
Interested candidates who meet the above requirements may submit their application via Vietnamworks. Applications will close on 31 Dec 2019. Please include the following in your email application:
1. Enter in Email Subject: “Application for SQ Customer Services Agent Position – [your name]”
2. Cover Letter (Compulsory)
3. Curriculum Vitae (Compulsory)
4. Recent Picture of Yourself
5. Expected Salary
6. Date of Birth
7. Earliest Start Date

Thank you for your interest. We regret that only shortlisted candidates will be informed. If you do not hear from us in 4 weeks, please assume that we do not have an appropriate opportunity at this point. However, we will certainly keep your talents in mind for any appropriate openings in the future.

- Profit sharing bonuses and free travel
- Participate in trainings conducted in Singapore, with expenses covered by the company

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp