Customer Care Specialist

• Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience
• Supporting your colleagues with peer learning, and being open to feedback from others
• Positively participating in company events, and in weekly team meetings
• Taking part in new projects and tests that we may need your help with
• Promoting the CityPASSS’s culture.

• Fluency in English and Vietnamese
• An affinity for offering excellent customer service
• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Positive and resilient attitude
• Great teamwork skills

Customer Care Specialist Benefit:
• Attractive salary & bonus
• High quality insurance package ( health & social )
• Young, dynamic working environment
• Clear promotion program
• Training courses provided

- Attractive salary & bonus
- High quality insurance package ( health & social )
- Young, dynamic working environment

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