Client Service Analyst

The Opportunity
IQVIA is currently recruiting for a Client Services Analyst in Vietnam. The successful candidate will Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.

Job Responsibilities

• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services.
• Answers client queries and collaborates with production to get data in client-desired formats. May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources); provide in-depth training in databases and products, and assist with pricing products.
• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

• Bachelor's degree, preferably in Quantitative Science or equivalent
• Demonstrate problem solving, strong customer service skills and strong quantitative analysis skills, with an eye for detail
• Knowledge of database principles, design and implementation; an added advantage
• Client service experience, preferably in market research, would be an advantage
• Knowledge of pharmaceutical / healthcare industry would be an advantage
• Good command of English and native Vietnamese speaker
• Proficiency in PC applications, Excel and Powerpoint

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there!

- 13th month salary, annual bonus, quarterly incentives.
- Professional, dynamic working environment
- Attractive salary

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