Chief Engineer

Place of Work: Engineering Division
This is a pre-opening position, five months prior to opening. Pre-opening experience would be of great advantage. Excellent communicative skills in both Vietnamese & English.

Objective: To ensure the efficient and economic operation of the Engineering Department in support of all other operating Departments, supplying services as required to the entire operation, and maintaining equipment, building, and grounds in optimum condition.
Responsible to: General Manager
Responsible for: All other Engineering/Landscape & Pool maintenance employees

Main Duties

Administration
Fully in charge and responsible for the smooth function of the department’s administration, including the maintenance of an efficient filing system.
Makes sure that all documents related to the operation of the department are being kept up to date and that all records are correctly maintained and filed, including the applicable code compliance certificates and local authority inspection reports for the property and its systems.
Assumes full responsibility for the preparation and timely submission of all reports.
Maintains a comprehensive library of manuals and parts list of all operational equipment, as well as a complete set of up to date drawings of all areas and systems.
Ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Represents the Engineering function at HOD meetings.
Oversees the preparation and update of the Departmental Operations Manuals.
Conducts regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.

Financial
Assumes full responsibility for the cost-effective operation of the Engineering Department.
Prepares the annual and revised Engineering budgets in close cooperation with the Accountant & GM, relevant to the operational requirements of the property.
Keeps accurate records and monitor closely all Engineering budget expenditures.
Proactively manage costs based on key performance indicators while still delivering the brand promise to the guest.
Allocates and countersigns all invoices chargeable to the Engineering budget before they are processed and charged.
Establishes an efficient system for the control and verification of all fuel deliveries to the premises.
Establishes an efficient system for the control and verification of all utilities delivered to and consumed in the property.
Maximizes employee productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

Operational
Supervise closely all Engineering personnel in the performance of their duties, and delegate duties and responsibilities, as required.
Develops and implements a comprehensive preventive maintenance program for all equipment in the hotel, including F&B, laundry, HVAC, pool pumps .
Coordinates and, if so requested, supervise special projects and employment of outside contractors.
Establishes a well organised Engineering store and closely control inventory.
Establish par stock/lead time schedule on stock to ensure adequate inventory.
Establish a preventative maintenance plan.
Implements a comprehensive elevator emergency procedure and initiates employee training on emergency release procedures with the elevator manufacturer’s agent.
Inspects at least twice monthly, the entire building with particular attention to defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be given to areas of difficult access.
Works closely with the Security Manager in preparation and implementation of an Emergency.
Advises the General Manager of potential improvements to the operation.
Works with Purchasing Manager for the most economic purchase of parts and consumables and to write clear and concise purchase requests for each item.
Conducts training courses for hotel personnel in life safety and fire fighting, in conjunction with the Human Resources Department.
Controls and monitors closely all utility consumption, to ensure optimum energy usage by all departments in the Hotel, notifying the General Manager of areas of utility wastage that could be reduced/eliminated.
Establishes controls and monitors closely all environmental awareness and protection programs, to ensure adherence by all departments in the Hotel, notifying the General Manager of areas that need improvement in environmentally responsible practices.
Ensures that the property, its systems and the operational procedures comply with all prevailing local and national codes, notifying the General Manager of areas of non-compliance, if any.
Maximizes the energy efficiency of all equipment, notifying the General Manager of energy-inefficient equipment that should be replaced.
Assumes full charge of building maintenance and guest room and public area renovations.
Establishes a regular planned guest room servicing program.
Establish strong SOP in regards to maintenance affecting guest directly.
Supervises the maintenance of gardens and grounds, including road surfaces.
Is fully responsible for the implementation of all company life safety procedures.
Assumes overall responsibility for the functioning of all alarm systems and fire fighting equipment.
Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Makes sure that Engineering employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Personnel
Oversees and assists in the recruitment and selection of all Engineering employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.
Oversees the punctuality and appearance of all Engineering employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximizes the effectiveness of Engineering employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Conducts annual Performance Development Discussions with Engineering employees and to support them in their professional development goals.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties
Maintains strong, professional relationship with the relevant representatives from competitor hotels and other organisations.
Is knowledgeable in statutory legislation in employee and industrial relations.
Responds to changes in the Engineering function as dictated by the industry, company and hotel.
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
Attends training sessions and meetings as and when required.
Ensure proper electricity, water, gas. fuel, meter reading and recording
Carries out any other reasonable duties and responsibilities as assigned.

Other Duties – Pre-opening
Report to owner during pre-opening. Assisting the owner in all Engineering aspects of pre-opening. Owners PA on-site
Review MEP drawings/instillation. Liaise with contractor. Report concerns to owner/GM
Review landscape drawings/instillation. Liaise with contractor. Report concerns to owner/GM
Review lighting drawings/instillation. Liaise with contractor. Report concerns to owner/GM
Review kitchen drawings/instillation. Liaise with Technicians. Report concerns to owner/GM
Review ELV drawings/instillation. Liaise with Technicians. Report concerns to owner/GM
Determine water treatment procedures. Develop SOP

Independently finalizes Equipment & departmental needs list (OS&E). 3 quote system
Preparation of costing & expenses for opening and after opening.
Finalizing & sourcing of suppliers and 3rd parties, which are needed .
Build a training and implementation schedule for the department.
Be able to access site issues and documenting accordingly.
Assist on legal & license part for the ENG department.
Establish handover reports before actual handover begins.
Draw necessary Evacuation & Fire and Safety plans.
Assist IT department during installation of system.
All equipment needs to be tested and reviewed before handover is finalized.
Aggressively take charge of punch list during hand-over between contractor/Hotel Operator/Owner

- Yearly annual leave
- Daily lunch

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