Chief Concierge

Oversees and directs all aspects of the Bell service operations. Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.

RESPONSIBILITIES:
- Supervise and direct Bell Desk activities and Bell Staff.
- Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
- Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, be totally familiar with the operating times and each outlets benefit.
- Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
- Coordinate the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.
- Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times.
- Prepare efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
- Ensure that all bell staffs are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Duty Manager.
- Work with Superior and Human Resources on manpower planning and management needs.
- Work with Superior and Director of Finance in the preparation and management of the Department’s budget.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good communication skills.
- Good writing skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:
- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 2 years experiences in concierge or related discipline with 6 months in a supervisory capacity, or an equivalent combination of education and experience.

- Competitive benefit
- Salary Negotiate
- Professional working environment

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